FAQ
The Fine Print, Unbuttoned
A handful of common questions about borrowing from the archive — from the borrow window to delivery, care and cancellations.
Browse the archive, reserve a piece for your dates, and it arrives pressed and ready to wear. When your time is up, you send it back — nothing to keep, nothing to store.
Every borrow is a four-day window — enough for the occasion and the days around it. Longer windows are on their way.
For now, if your occasion needs more time, email hello@borrowedarchive.com or reach us on WhatsApp and we’ll arrange it with you.
A refundable hold placed when you borrow, separate from the borrowing fee. It's simply security while the piece is in your care, released back to you within three business days of return — provided it comes home undamaged.
Yes. If you're in Cape Town, you can collect and return your piece in person. For further distances across the Western Cape and the rest of South Africa, shipping is arranged for you.
It depends on your option and location — in-person collection, or courier for anywhere further afield. Costs are shown at checkout before you confirm.
In Cape Town, return in person or have a courier collect from your address on your return date — the last day of your borrow window. Elsewhere, a prebooked courier collects from you. Either way, leave the cleaning to us.
A late fee of R150 per calendar day is deducted from your care bond, so returning on time keeps your bond whole.
Yes. Each piece lists its size and measurements, and you can book a try-on via email or WhatsApp for R180. If you go on to borrow, that R180 comes off your rental.
Never. Cleaning is handled for you once the piece is returned — please don't wash or dry-clean it yourself.
Small signs of a good night are expected. Significant damage is assessed against the care bond; irreparable damage or loss is subject to further discussion and may be charged at the replacement value of the piece. We'll always talk you through it first.
Cancel three or more days before your start date for a full refund; within two days, we'll offer store credit.
Still have a question? Our team is on WhatsApp, or reach us at hello@borrowedarchive.com.
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